We understand that sometimes things don't work out as planned, and we want to make sure you are completely satisfied with your purchase from OKIYA STUDIO. That's why we offer our customers the option to exchange or refund their purchase if the item was defective, lost or the wrong size.
To initiate an exchange or refund, please contact us within 14 business days after receiving the item. We ask that the item is returned in its original condition, which means unworn, unwashed, and unused with all original labels attached.
We will issue a refund within 24 hours of receiving and checking the package, as long as all required conditions have been met.
While we strive to accommodate all requests for exchanges and refunds, please note that custom orders and personalized items are not refundable.
At OKIYA STUDIO, we value our customers and want to make sure that you are completely satisfied with your purchase. If you have any questions or concerns about our return policy, please do not hesitate to contact us.